No hidden fees. No surprise charges. Every job is priced transparently - you'll see exactly what each task costs before we begin.
Every invoice has three straightforward parts: a trip fee, labor, and materials.
Applies to every service call. Covers travel, mobilization, and the first 30 minutes on site. If a repair is approved and completed the same day, the trip fee is credited toward your total - you're not charged twice. If you choose not to proceed after the assessment, the trip fee stands as the call-out charge.
Labor is not billed by the hour. Instead, every task on your job is priced individually at fair market rate and listed clearly on your quote or invoice with a plain-language description - so you know exactly what you're paying for and why.
Before any work begins, you'll receive a breakdown of each task and its price. Nothing is added after the fact without your approval.
All work is done personally by Tjaart Labuscagne - qualified, insured, and no subcontracting without your consent.
Parts and materials are billed at supplier cost plus a 15% sourcing and handling fee. If the material cost exceeds $50, you'll receive an estimate before anything is purchased. Receipts are available on request. You're welcome to supply your own parts, though warranty coverage won't apply to work affected by client-supplied materials that prove defective.
Standard scheduling (Monday to Friday, 8 AM to 5 PM) carries no surcharge. The following fees apply for expedited or after-hours requests and are always disclosed before the visit is confirmed:
Invoices are sent by email at job completion. Payment is due within 7 days. Accepted methods are Interac e-Transfer (preferred), cheque, or cash. HST (15%) is applied to all services and itemized on every invoice. A 1.5% monthly finance charge applies to overdue balances. Net-14 and Net-30 terms are available for approved property management accounts.
St. John's and surrounding communities within approximately 25 km, including Mount Pearl, Paradise, CBS, Torbay, Portugal Cove–St. Phillips, Flatrock, Logy Bay, Pouch Cove, Witless Bay, Bay Bulls, Holyrood, and surrounding areas. Travel beyond 25 km may carry an additional mileage fee, confirmed at time of booking.
Request an estimate and Fog & Fix will contact you within one business day.
Fog & Fix Ltd.
Practical Fixes. Solid Builds.
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